Customer Support Representative

What do Customer Support Representatives do?

A Customer Support Representative is the person who will provide quality assurance and information to customers. They are the liaison between the company and it's customers, and serve customers by providing product and service information and resolving product and service problems.

Customer support representatives are generally responsible for attracting potential customers by answering product and service questions; suggesting information about other products and services, opening customer accounts by recording account information, maintaining customer records by updating account information, resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, maintaining financial accounts by processing customer adjustments, recommending potential products or services to management by collecting customer information and analyzing customer needs, preparing product or service reports by collecting and analyzing customer information, and contributing to team effort by accomplishing related results as needed.

There are 501 music industry professionals with the job title Customer Support Representative on Music Jobs

Customer Support Representative jobs which have appeared on the Music Jobs jobs board:

Internship: Music Distribution - Trainee Marketing Guru Nashville, TN (non-paid or commission only)	05/17/13
Artist Support Specialist New York, NY	05/16/13
Client Relations/Customer Support New York, NY	05/16/13

Job description sources include (but are not limited to) imdb.com, skillset.org and wikipedia.