Box Office Manager

What do Box Office Managers do?

A Box Office Manager is responsible for managing the box office and supervising the box office assistants and other staff. They have overall responsibility for making sure customers are well looked after and happy with the service. The job of Box Officer Manager is often part of the marketing department of the venue and the Box Office Manager may be responsible for maximizing revenue from the sale of tickets. They may be expected to provide comprehensive database analysis and other information to support the marketing objectives of the venue, such as sales information, audience profiling and identifying audience trends.

Working in the music industry as a Box Office Manager can be a good way of experiencing the excitement of live performances, playing an important role in keeping customers happy and things running smoothly as well as contributing to the business success of the venue. The hours can be long, particularly during music festivals and special events, and the role usually involves regular evening and weekend work.

The responsibilities of the Box Office Manager will include managing box office staff and ensuring that they are appropriately trained, managing box office systems, sales, banking, rotas, reporting and evaluation of sales and system management. A Box Office Manager will be expected to have excellent proven customer care skills and experience with computerized box office systems. They may also be expected to have sales and marketing skills and experience. Often they will be responsible for the look of the foyer and front of house, making sure marketing and promotional materials are displayed effectively and health and safety rules are adhered to.

As well as being responsible for ticket sales a Box Office Manager may be responsible for the sales of other items and services, such as memberships, programs, merchandise, or refreshments, including pre-performance meals. The box office is also often the general reception and box office staff may need to deal with inquiries from other members of staff, assist with the organization of interviews and the delivery and dispatch of goods.

Possibilities for career development for a Box Office Manager include progression to venue management, a role in marketing or sales, or a business development role in the music or events industry.

There are 110 music industry professionals with the job title Box Office Manager on Music Jobs

Box Office Manager jobs which have appeared on the Music Jobs jobs board:

Box Office Assistant Long Beach, CA	01/12/12
Patron Services Coordinator, Ticket Sales Albany, NY	01/03/12
Box Office Treasurer Chicago, IL	12/07/11

Job description sources include (but are not limited to) imdb.com, skillset.org and wikipedia.