This vacancy was posted on 11/19/09 We are the leading online community for musicians. We help bands get gigs and promoters book the right bands. We have been doing this for 9 years and continue to grow, adding new opportunities for our members every day. We work with over 200,000 bands and over 18,000 promoters, in over 100 different countries. Among our partners are premier music festivals (SXSW, CMJ, and Lollapalooza), song competitions, and top music brands like MTV and Spin. The atmosphere here is casual, but our mission is to be maniacally focused on the success of our members. If you would like more information about us, please visit our website. See what we have to offer and meet our team. Interested candidates, please email your resume and cover letter, and help us get to know you a little better by answering the following questions:
1. If we gave you control of the office sound system, what would you play?
2. What's the last concert/show you attended?
3. What one product or gadget can you not live without? 4. Which blog(s), newspaper(s), magazine(s), etc. do you read on a regular basis?
Position Title: Intern, Member Relations
Reports To: Member Relations Manager Position Summary: The Member Relations Intern engages our membership to increase the value of the our Community, and is responsible for fielding and resolving member issues to ensure member retention, satisfaction, and happiness. The Member Relations Intern assists with the daily communication with our membership including messages through Parature, email and phone.
Essential Functions: Researches and responds to member inquiries to exceed member expectations Educates Member Community on the value of our company and the features available within the site. Assists Member Relations Manager and full time staff in developing and improving processes and operational policies to improve the quality of Member Support Recommends changes to products or services to better fulfill member needs. Performs work in a positive and professional manner.
Other Duties/Responsibilities: Contributes to content on Parature and improves level of self help on the site. Completes projects and tasks assigned by Member Relations Manager and full time staff thoroughly and with enthusiasm.
Knowledge, Skills and Abilities: Strong written and oral communication skills. Working familiarity with the Music Industry. Strong familiarity with web technologies. Working knowledge of Microsoft Office. Must be reliable, extremely flexible and have a strong work ethic. |
