General Manager

About the job

The General Manager runs the show from Abba to Zappa. The GM creates a safe and cool environment for students to achieve their musical and creative potential and insures that as many kids as possible have the opportunity to experience the magic that is our school.

In order to deliver on this mission, the GM achieves enrollment, revenue and profit goals of the business, managing all aspects of hiring and managing staff, financial operations, marketing and customer service with the goal of delighting customers and maximizing retention of students.

THE GIG:

Marketing, Sales and Promotions

• Conduct ongoing grassroots marketing campaigns to increase student enrollment.
• Handle inbound leads and maximize conversion of leads to new students.
• Facilitate tours to prospective students and parents to sell enrollment.
• Manage ongoing marketing to prospect list.
• Effectively promote shows/concerts with advertising, flyers, direct mail and other marketing.

Relationship Management

• Insure maximum student retention.
• Communicate regularly with parents on progress reports and updates on school events and activities.
• Interact with students to make certain their needs are being met.
• Oversee student attendance to lessons, rehearsals and concerts. Communicate absences to parents.
• Handle and resolve all customer relations issues.

Casting and Artist Development

• Hire, train and manage Music Director, and administrative assistant.
• Coach, develop, and retain staff. (Music Director, Teachers, Admin)

School Management

• Manage daily teaching schedule for peak efficiency and maximum profitability.
• Maintain attractive merchandise displays, keep accurate inventory and minimize damaged goods.
• Open the school punctually according to a strict schedule of Monday to Thursday, 9:00 am – 6:00 pm, closed Friday, Saturday 10 am – 6 pm and presence at all shows and functions.

Show Production & Management

• Manage and communicate rehearsal schedule.
• Oversee all aspects of the show insuring it is properly staffed, concession stocked, merchandise and promotional material displayed, performers supervised and ticket booth cash controlled.

Financial Management

• Manage and prepare regular reports on school’s profit and loss with the goal of maximizing revenues and keeping expenses within budget.
• Responsible for customer billing and staff payroll.

Reports to: Regional Director, School Operations

Direct Reports: Music Director and Administrative staff


Candidate Requirements:

• 6+ years experience in marketing, sales, and/or customer service environment
• Significant experience recruiting and managing staff
• Strong business acumen, preferably experience running a small business
• Finance experience or prior P&L responsibility
• Excellent communication skills
• Collaborator who works well across diverse populations
• Strong work ethic, integrity, and leadership skills
• Resourceful and innovative
• Passion and/or interest in music and the arts highly desirable

We offer a competitive salary and comprehensive benefits package. Qualified candidates, send a cover letter and resume via email.