Box Office Coordinator

About the job

We are a 299-seat performing arts venue, a showplace for live theatre, dance and music, cinema viewings, community events and education programs in historic downtown Winter Garden. We are seeking a box office associate to assist in the overall box office operations and reporting for all private and public performances and events at the theatre or at other sites where events may by sponsored / presented by our theatre; and to ensure the smooth-running of front of house aspects of the organization.

KEY RESPONSIBILITIES
• Execute all ticket sales, including single tickets and season tickets online, on the phone, and in person
• Recruit, schedule and supervise front of house staff and volunteers
• Generate and reconcile all trend reports for ticket, merchandise and concession sales
• Establish and maintain good public relations with all patrons in person, on the phone and online
• Implement policies and procedures as established; recommend changes as appropriate
• Track and order all concession and merchandise sales

Note: This job description delineates only major task components, and is subject to modification. It does not exclude or describe the nature of supporting activities that the Box Office Associate may be involved in to meet the overall objectives of the theatre.

SALARY AND HOURS
• Hours – Average 20 hours/week and up to 30 hours/week, evenings and weekends (every Friday and Saturday evening). Some daytime office hours, and additional hours as required as necessary in the opening of a new production and supporting the front of house team.
• Reports to the Audience Development Manager
• Wage - $9/hour
• The position is based at the theatre's administration office.

PERSON SPECIFICATIONS
• Demonstrated knowledge of the day to day running and front of house aspects of a theatre company
• Demonstrated customer service and communication skills
• Demonstrated computer skills with proficiency in Microsoft Word and Excel
• Experience in volunteer management
• Willingness to work flexible and varied hours
• Ability to work well under pressure and work independently
• Knowledge of non-profit business model and donor management a plus
• Knowledge of Tix.com ticketing system a plus

Please send resume and cover letter via email. No phone calls please.