This vacancy was posted on 11/11/09 Are You Absolutely Perfect?
Well, even if you aren’t, we still want to talk to you. But be warned - we are looking for someone superb. We know that our success is because the best people work here. They are the best because they have a special blend of raw intelligence, industriousness, a team-oriented mentality, and a natural ability to fit into our kick-ass culture. The best people made us the best company, and in 2009 we were named to the INC 500 list of fastest growing companies in America.
Come join the team, a full-service digital marketing agency that is absolutely changing the way that digital marketing is done. Our specializations include digital strategy, search engine marketing, interactive media planning, and emerging forms of media, including buzz and social marketing.
We take a nuts-and-bolts, performance-driven approach to marketing and measure our success by our clients' successes - skip the snake oil please. We are (thankfully) an independent agency headquartered in San Francisco, with offices in New York and Hong Kong, creating world-class marketing programs for top brands like American Express, Hearst Publications and Universal Music Group. Being independent is great because it means we can pave our own path and don’t always have to put the profit motive first – we push the envelope, not just the bottom line.
We are seeking an exceptional Account Director for our New York office. The Account Director is responsible for the overall satisfaction of a portfolio of our clients. The Account Director (AD) supervises the work of a team of Account Managers responsible for managing the direct client relationships. The AD will lead this team, and help guide the strategy, program delivery, and revenue development for his/her portfolio of clients. This marketing leader is responsible for assisting Account Managers in defining search and performance marketing strategies, designing client marketing programs, evaluating the effectiveness of client programs, and recommending improvements or additional services as appropriate. The AD is also the high-level relationship owner responsible for building upper management relationships with key clients.
Responsibilities:
* Successfully manage and motivate a team of Account Managers
* Supervise all responsible parties for on-time, on-budget, high-quality deliverables
* Help prepare account managers to lead client strategy review sessions, internal and external startup meetings
* Build multiple executive-level relationship within top tier client accounts to achieve high customer satisfaction and to position the company for additional sales opportunities
* Identify opportunities for business development relationships and/or ideas across the client portfolio
* Assist in the presentation of client specific proposals for additional program sales
* Oversee activities across client portfolio to ensure client expectations are met
* Oversee client portfolio billing and forecasting
* Report P/L, client-by-client, and aggregated
* Advise Account Managers on best practice online marketing strategies to drive conversion rates. As an industry expert, this person will be relied upon by Account teams and client organizations to have honed instincts regarding optimization of online marketing campaigns as well as website usability
Performance Measures:
* Client Satisfaction and Retention
* Profitability of Accounts and Team Productivity
* Account Portfolio Revenue Realization and Growth
* Leadership and Cross-Functional Teamwork
* Team’s Quality and On-Time Delivery
* Team’s Ability to Operate Within Process Guidelines
Requirements:
* 10+ years of marketing, consulting, or client service industry experience
* Very strong C-level customer service experience
* Excellent consultative and selling skills
* Deep management and leadership experience
* Excellent written and verbal communications skills
* Presentation skills
* Interpersonal skills - ability to build relationships
* Strong professional, confidence-inspiring presence and business style
* Technical knowledge beneficial
* Strong and proven marketing acumen
* Direct marketing experience beneficial
* Ability to develop an effective team-based environment
* Ability to work with creative elements
* Strong understanding of website development and technology
* Unwavering personal integrity
For further consideration, please submit your resume and cover letter via email. Please include the position title in the subject line of your application. |
